Welcome to the website"www.desiredesire.com". The content of the Website and the Application is the property ofDESIREDESIRE.COM PRIVATE LIMITED, having its registered office at #6/4, Trident, 1st Floor, Primrose Road, Richmond Town, Bangalore-560025 ("Desire Desireor "We"). Desire Desire is in the business of providing an online platform for the sale of smartphones, tablets and other consumer electronic accessories ("Services"). Desire Desire owns and operates the Website, in which an individual ("You" or"Your") has to register for purchases by providing Desire Desire with your Personal Information (as defined below).
- What information do we collect?
A) Information you provide to us
We may ask you to provide us with certain categories of information such as personal information, which could reasonably be used to identify you personally, such as your name, age, gender, marital status, residential address, email address, date of birth, mobile number and such other information which will enable Desire Desire to verify your identity to avail our Services ("Personal Information"). We may collect this information through various forms and in various places through the Website.
Please note that we do not collect your financial information, including your bank account number, credit card details, e-payment authorizations and such other information ("Financial Information"). However, we may make available to you such facilities as will allow you to complete transactions through a payment gateway. In such situations, such Financial Information may be provided by you to the payment gateway and will not be collected or in the possession of Desire Desire at any time. Desire Desire disclaims all liability arising from the loss, theft or modification of Financial Information due to an error or omission on the part of the payment gateway.
When You communicate with Desire Desire, We store Your email address and the contents of Your email in order to provide you with the Services. In addition to any Personal Information and Financial Information uploaded by You, We may use a variety of technologies that automatically collect certain information whenever You access and use the Website ("Usage Information"). This Usage Information may include information relating to the browser that You are using, the URL that referred You to our Website, and Your usage of the various pages on the Website among other information. We may use the Usage Information for a variety of purposes including to enhance or otherwise improve features of the Website.
In addition, to the Usage Information, We may collect and store any data including designs, symbols, words, diagrams, shapes, figures etc ("Content") uploaded by you for the purposes of processing any order placed by you and for a period of 365 days thereafter. You agree to grant to the Company a non-exclusive and irrevocable license to utilise the Content uploaded by you for any purpose whatsoever.
To enhance your experience with our Website, we may use "cookies". Cookies are text files that we may place in your computer browser to store your preferences. Cookies are used to record various aspects of your visit and assist Desire Desire in providing You with uninterrupted access to Your account. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but You can usually modify the browser setting to decline cookies if You so prefer. If You choose to decline cookies, You may not be able to sign in or use other interactive features of the Website that may depend on cookies. If You choose to accept cookies, You also have the ability to later delete cookies that You have accepted. If You choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
C) Information Third Parties Provide About You
Please note that access to the third party websites may be a pre-condition for Desire Desire to grant you access to the Services.
Desire Desire shall not be liable for any incorrect information provided by You in the third party websites and You agree to indemnify Desire Desire for all losses borne by Desire Desire and claims raised against Desire Desire in relation to the incorrect information supplied by you in the third party websites.
D) Information Collected by the Application
In addition to our Website, You may register and create an account through the Application which can be downloaded on your mobile, tablet computer, smartphone or similar device ("Device"). You agree that We may collect and use technical data and related information, including but not limited to, technical information about your Device and system and application software, that is gathered periodically to facilitate the provision of software updates, product support and other services (if any) to you related to such Application.
When you use our Application, we may automatically collect some or all of the following information from your mobile device ("Mobile Device Information"), including without limitation:
- your phone number assigned to your mobile device;
- the IP address of your mobile device;
- the manufacturer and model of your mobile device;
- your mobile operating system;
- the type of mobile Internet browsers you are using;
- your geographic location;
- information about how you interact with other users in the Application and our website to which the Application is linked, the amount of time you spend using the Application, how often you use the Application and the activities You perform while using the Application; and
- information which allow us to personalize our Services and the content available through the Application.
We may use information automatically collected through the Application (including the Mobile Device Information) in the following ways:
- to operate and improve our Application and tools associated with the Application;
- to create aggregated and anonymized information to determine which Application features are most popular and useful to the users, and for other statistical analyses;
- To customize the content or the Services on the Application for you, or the communications sent to you through the Application.
We may associate your Application usage information with any Personal Information you provide, and we treat the combined information as Personal Information.
- Use of Information Collected
We will communicate with You using the contact information provided by You in order to respond to any queries that You may have and to provide any information that You may request regarding the Services. We may communicate with You either by written, physical communication, email, telephone, SMS or via notifications on your mobile device.
We may also send strictly service-related announcements to you on rare occasions and when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email, text message, flash notification or telephone call. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to unsubscribe from such emails.
Please note that information submitted on the Website via a "Privacy" page or other similar function may not receive a response from us.
We may use your Personal Information solely for the purposes of enabling you to use the Services and for providing you with an enhanced experience when using our Services. We will not reveal your Personal Information to any third party except as and when mandated by the laws applicable, in which event we will inform you of such disclosure of your Personal Information.
We reserve the right to edit or delete, at our sole discretion, any content posted by You on the Website. We will always take Your permission if We intend to use Your name, photograph, or any other personally identifiable information for its marketing material.
- How and When Do We Disclose Information to Third Parties?
We do not sell, share, rent or trade the information we have collected about you, including Personal Information, or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes.
A) When You Agree To Receive Information from Third Parties
Also, We are not responsible for any information that You, intentionally or otherwise, disclose in the free text areas of Your/their account, in email correspondence, or in any publicly accessible forum.
B) Administrative and Legal Reasons
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your Personal Information, including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of Desire Desire, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
- Third Party Content And Links To Third Party Services
When you are using the Website, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. When you leave our Website, we encourage you to read the privacy statements of all third party websites or applications before submitting any information to third parties.
- Change of Information and Cancellation of Account
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information, age, sex, date of birth, marital status and such other information provided for the purpose of utilising the Services on the Website. If You wish to change your Personal Information, or if you no longer desire to access the Website, you may correct, delete inaccuracies, or amend information by making the change, after entering your log-in id and password on the Website. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
If You wish to cancel Your account on the Website, You may click on the link "My Account" to delete your account. Even after your account is deleted, we may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, and for other business reasons. After a period of time, your account may be anonymized, and then may be held by us as long as necessary solely for analytic or investigative purposes.
Personal Information Device Information and Usage Information We collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting Your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can We guarantee that information You supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information you transmit to Desire Desire is at your own risk. If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, Third Party Information, Usage Information or Mobile Device Information, Desire Desire, or any of its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.
- Grievance Redressal